Privacy Policy

The controller of personal data is REAKTIVA, massage business owned by Iva Zorman, Trg bana Jelačića 2, 42000 Varaždin, Croatia. For all privacy and data-processing questions, you can contact us at reaktiva.varazdin@gmail.com or by phone at +385 98 9018 527.

What data we process

  • Basic contact details you provide through the form, phone, email or WhatsApp, such as full name, email address and phone number.
  • Information you voluntarily share in your message or during appointment scheduling, including data relevant to the requested treatment.
  • Health-related information only when necessary for the safe delivery of a treatment and only if you provide it, for example pregnancy, injuries, surgeries or other relevant conditions.
  • Basic technical data about website usage collected by analytics tools, such as IP address, browser, device type and visited pages.

Purpose and legal basis

We process personal data in order to respond to inquiries, arrange appointments, manage scheduling, provide treatments safely, maintain business communication and comply with legal obligations. Processing is based on your consent, steps taken at your request before providing a service, contractual and legal obligations, and our legitimate interest in operating and improving the website and business.

Storage and sharing

Data is stored only for as long as necessary for the purpose for which it was collected or as required by law. Personal data is not sold or disclosed to unauthorized third parties. It may be processed by technical service providers related to hosting, email, contact forms and analytics, strictly to the extent needed for website operation and business activities.

Google Analytics and cookies

This website uses Google Analytics to understand traffic and content usage. Google may place cookies and process technical data related to your visit. You can restrict or delete cookies in your browser settings.

Your rights

You have the right to request access to your data, correction of inaccurate data, deletion, restriction of processing, data portability and objection to processing, as well as the right to withdraw consent where processing is based on consent. To exercise your rights, please contact us using the details above. If you believe your rights have been violated, you may lodge a complaint with the competent data protection authority.

Updated: April 12, 2026